How Our Orders Work

A simple and transparent ordering process

We work with a network of trusted manufacturing and logistics partners to make selected products available to our customers.

This means that, depending on the product and destination, your order may be prepared and shipped directly from one of our fulfillment partners rather than from our own premises.

What happens when you place an order?

When you place an order on our website:

  1. You select the product and specifications displayed on the product page.

  2. You complete your purchase at the price shown at checkout.

  3. We process your order and arrange for the ordered product to be prepared and dispatched.

  4. Your order is shipped to the delivery address provided at checkout.

  5. You receive the tracking information when available.

Product specifications

All products are sold according to the specifications displayed on their respective product pages.

These specifications may include the product's model, dimensions, materials, color, quantity and other relevant characteristics.

We are committed to ensuring that the product supplied corresponds to the description and specifications presented at the time of purchase.

Shipping & fulfillment

To provide efficient delivery to different countries, we may use different fulfillment locations and logistics partners.

As a result:

  • The shipping origin may vary depending on the product and destination.

  • The package may be shipped directly from one of our fulfillment partners.

  • The name of the sender appearing on the parcel may differ from our website name.

  • Delivery times may vary depending on the destination and the fulfillment location.

The applicable estimated delivery time is displayed before or during the checkout process.

Our responsibility

Regardless of which fulfillment location or logistics partner is used, your purchase is made through our website and we remain your point of contact for your order.

If you have any question regarding your order, delivery or the product received, our customer service team is available to assist you.

Product availability

Because some products are prepared specifically following an order, availability and fulfillment times may vary.

Where applicable, the estimated fulfillment and delivery period is clearly indicated on the product page or during checkout.

We recommend reviewing the product information and estimated delivery time before completing your purchase.

Transparency

We believe in providing clear information about how our orders are fulfilled.

Using specialized fulfillment partners allows us to offer a wider selection of products and deliver orders efficiently to customers in different locations, while maintaining control over the customer experience and after-sales support.